Case Study: Large Multinational Retail Bank achieves real-time automated KYC, 86% fewer manual alerts and cost savings with FICO

Multinational retail bank achieves cost savings, better productivity with automated, real-time customer screening for effective AML

A large multinational retail bank with more than 50 million customers across 30+ countries needed to replace a costly, time‑consuming, paper‑driven customer onboarding process to meet KYC/AML regulations and enable straight‑through processing. The bank required a real‑time, globally deployable screening solution within a year after its incumbent provider could not deliver a timely, cost‑effective option.

The bank partnered with FICO to deploy FICO® Know Your Customer and FICO® Alert & Case Manager on a cloud‑native, multi‑tenant AWS architecture with robotic process automation and a customizable UI. The automated screening and case management solution cut alerts requiring manual investigation by 86%, replaced paper processes with millisecond‑speed checks, reduced dashboard load times from minutes to seconds, and let bank staff configure rules and onboard branches without FICO involvement—delivering significant cost savings, higher productivity, and stronger KYC governance.