Case Study: Millennium bcp grows customer base and cuts delinquencies with FICO TRIAD Customer Manager

Millennium bcp fuels growth with customer-focused risk strategies

Millennium bcp, Portugal’s largest banking network with branches across Europe, the Americas and Africa, faced the challenge of making faster, more precise credit decisions while balancing corporate risk goals with individualized customer service and local branch requirements during rapid growth and acquisitions.

The bank deployed the FICO Decision Management platform with TRIAD Customer Manager—an online, analytics-driven system that provides a holistic customer view, real-time credit limits and flexible market-specific rules. Within months the automation produced faster, more consistent decisions, higher acceptance rates and cross-sell opportunities, reduced delinquencies, improved customer service, lowered costs and strengthened risk control and Basel II readiness.

Millennium bcp

Manuel Goncalves

Millennium BCP