Case Study: Mastercard prevents millions in fraud losses and improves customer communications with FICO Falcon Platform and FICO Customer Communication Services

Mastercard drives industry innovation in fraud prevention - Portuguese

Mastercard, the global payments network, faced the challenge of identifying and preventing rising debit and prepaid card fraud while maintaining a smooth customer experience and strong issuer relationships.

By integrating the FICO® Falcon® Platform for real‑time transaction scoring with FICO® Customer Communication Services for automated, two‑way multi‑channel outreach (SMS, voice, email, in‑app), Mastercard sped cardholder verification, boosted response rates, reduced call‑center costs, and enabled many fraud cases to self‑resolve—preventing millions in losses, preserving revenue, and strengthening customer loyalty.

MasterCard

Vince Haulotte

VP of Global Product Management