Case Study: Leading Global Digital Banking and Payment Services Company achieves accelerated digital transformation and increased profitability with FICO Centralized Decisioning

Leading organization takes an incremental approach to digital transformation, powered by centralized decisioning

A leading global digital banking and payment services company needed an enterprise-wide, integrated decisioning platform to accelerate digital transformation, monetize analytics investments, and respond in real time to customer actions. The firm’s challenge was to combine disparate batch and streaming data, operationalize rules and analytics across channels and products, and take an incremental approach that avoided overambitious, risky projects.

The company deployed FICO Centralized Decisioning on the FICO Platform (including Decision Management Platform Streaming, Decision Modeler and Data Orchestrator), starting with collections (production in 26 weeks) and deposits (<6 months). Centralizing decisions sped development (up to 10x), delivered automated decisioning with a reported 20:1 ROI, improved cross-enterprise visibility and customer engagement, increased profitability and segment expansion, and created a scalable cloud-ready foundation for many more use cases.