Case Study: Leading insurer achieves real‑time, risk‑based underwriting and an 8‑point combined‑ratio reduction with FICO Decision Management Suite (Blaze Advisor)

Leading insurer rolls out real-time, risk-based underwriting

A leading personal-lines property & casualty insurer with more than $500 million in written premium was hampered by an old mainframe rule system that produced multiple “knockout” paper referrals, high manual review rates and inconsistent, slow underwriting across channels. The company’s goals were to remove paper, increase efficiency, enforce real‑time underwriting guidelines consistently, and improve agent targeting of new business.

The insurer implemented the FICO Decision Management Suite (including Blaze Advisor and predictive models) within six months to enable real‑time, risk‑based underwriting that pulls bureau scores and other data to render instant decisions. Within a year the combined ratio fell eight points, underwriting losses and manual reviews declined, agents could issue policies faster, decision consistency improved across channels, and staff were freed to focus on book management; the solution is now being extended to renewals.