Case Study: Leading Insurance Company achieves real-time, risk-based underwriting and an 8-point drop in combined ratio with FICO Decision Management Suite

Leading insurer rolls out real-time, risk-based underwriting

A leading personal-lines property and casualty insurer with more than $500 million in written premium needed to replace a paper-heavy, rule‑based mainframe that generated multiple manual referrals and inconsistent underwriting decisions across channels. Their goals were to remove paper, speed and standardize decisions in real time, and better target profitable new business.

They deployed the FICO Decision Management Suite—including Blaze Advisor and FICO predictive models—completing the rollout in six months to automate real‑time, risk‑based underwriting. The new system evaluates applications instantly using models and bureau scores, cuts manual reviews so agents can bind policies on the spot, and within a year helped lower the combined ratio by eight points, reduce underwriting losses, improve targeting, and boost operational efficiency; the insurer is now expanding the solution to renewals.