Case Study: Leading European Bank achieves €3M+ in prevented fraud and up to 50% lower operational costs with FICO Falcon Compromise Manager

Leading European bank detects and prioritizes compromised merchants with advanced analytics

A leading European bank that serves personal, business and commercial customers focused on improving its fraud operations after manual processes, limited data and increasingly sophisticated attacks slowed response times, drove unnecessary card block-and-reissue activity, and constrained detection of compromised merchants and ATMs. The bank sought a faster, more accurate way to spot compromises in real time and leverage broader industry intelligence to reduce customer friction and operational cost.

The bank implemented FICO® Falcon® Compromise Manager together with the Falcon® Platform and Falcon® Intelligence Network (a consortium of 9,000+ institutions), a cloud-hosted, easy-to-integrate solution with an intuitive visual dashboard and always-on analytics. As a result the bank expects to prevent more than €3M in fraud loss per year (4:1 ROI), double proactive identification of confirmed compromises, detect about 30% of events before customer confirmation, cut call-center and operational load by up to 50%, and improve customer satisfaction and card utilization.