Case Study: Intesa Sanpaolo Card achieves up to 85% fraud reduction and 400% analyst productivity gains with FICO Falcon Fraud Manager

Intesa Sanpaolo Card reduces fraud for 11 banking networks with FICO® Falcon® Fraud Manager

Intesa Sanpaolo Card, the card-services arm of Intesa Sanpaolo Group managing about 6.3 million debit and credit cards across 11 banks, needed to consolidate fragmented fraud controls after a major merger. Member banks used varied approaches—outsourced vendors, homegrown SQL scripts and isolated investigation teams—so the company established a fraud center of excellence to standardize detection and operations across its networks.

They deployed FICO Falcon Fraud Manager with a single transactional database, consortium fraud models and profiling-based real-time detection, plus bank-specific analyst workflows. The centralized solution delivered a unified view of fraud activity and rapid POS detection, cutting gross fraud losses by 85% in Canada (first year) and 44% in Brazil, improving analyst productivity by 400% and reducing the share of transactions needing review to a fraction of a percent.

Intesa Sanpaolo Card

Dean Gracak

Head of fraud management