Case Study: Major Turkish Bank achieves 80% more fraud detection and prevents TRY 20M in losses with FICO's enterprise fraud solutions

How a major bank in Turkey proactively tackled enterprise fraud with a customer-centric approach

A leading Turkish bank with nearly 16 million customers faced fragmented, siloed fraud teams and systems (cards, branch, applications) that impeded detection, increased false positives, and left first- and third-party application fraud rising. The bank’s challenge was to centralize fraud operations and adopt a customer-centric, enterprise-wide approach to detect fraud faster while preserving a good customer experience.

Partnering with FICO Advisory Services and deploying FICO Falcon Fraud Manager, Application Fraud Manager and Identity Resolution Engine, the bank built a centralized, real‑time, machine‑learning‑driven fraud program. The results: 80% more application fraud detected, a return on investment within the first year, prevention of TRY 20 million (~$2.7M) in losses, reduced application processing times, lower overall fraud losses and an improved customer experience.