Case Study: Global Financial Services Company achieves modernized, cloud-based real-time decisioning and personalized account management with FICO Strategy Director

Global Financial Services Company - Customer Case Study

A global financial services partner and payments market leader needed to modernize its account-management decisioning to keep up with growing data volumes, increasingly complex business rules, and rising customer demand for real‑time, personalized experiences. The firm sought a flexible, scalable, and easy‑to‑adopt platform to deliver consistent decisions across authorizations, credit‑line management, collections and marketing.

They migrated from FICO® TRIAD® Customer Manager to cloud-based FICO® Strategy Director on the FICO Platform, preserving TRIAD best practices while adding a modern web UI, stronger optimization and multi-dimensional decisioning. The move enabled more personalized, transparent decisions, faster time‑to‑market and lower training overhead, with typical results including ~30% increase in sales, ~30% fewer authorization referrals, ~17% higher response rates and ~40% reduction in 90‑day delinquencies.