Case Study: Dock achieves 95% faster fraud analysis and 18% fewer fraud disputes with FICO Falcon Platform (FICO)

Fintech innovator helps its customers identify more fraud, while reducing analysis time by 95%

Dock is a Brazil-based payments processor and banking-as-a-service platform serving banks, fintechs and retailers across Latin America. Faced with rising fraud risks from rapid digital adoption and new payment channels, Dock needed to democratize best-in-class fraud detection for clients of all sizes while minimizing customer friction and automating communications.

Dock built a multi-tenant service on the FICO® Falcon® Platform, FICO® Falcon® Intelligence Network and FICO® Customer Communication Services, enabling fast 30–40 day onboarding and real-time omnichannel verification. The solution scaled monitoring from 8M to 40M accounts, cut fraud analysis time by 95%, reduced fraud disputes by 18% and lowered the financial value of fraud by 26%, while improving customer contact rates and detection for clients (e.g., Digio saw contact rates +67% and doubled fraud detection).

Dock

Armando Junior

Head of Fraud Prevention