Case Study: Volvo achieves faster, more efficient vehicle leasing and sales with FICO Platform

FICO Platform Empowers Volvo's Car Leasing and Sales Innovation

Volvo Cars used FICO® Platform to improve its customer onboarding process for B2C, B2B, and fleet leasing and sales. Volvo needed to speed up credit decisions, reduce manual follow-up for documents, and ensure customers could still afford vehicles over long build-to-order timelines.

With FICO, Volvo implemented automated real-time decisioning, dynamic document requests, and a 90-day soft credit reassessment workflow. The results included a 75% document submission rate, assessment times cut to 1 hour for customers who uploaded documents, 971 hours of manual labor saved, and a 50% increase in new features developed in a year.

Volvo

Sujitha Davidson

Product Manager