Case Study: Capital One Auto Finance achieves higher collection and recovery rates and optimizes placements to retain customers with FICO

FICO Analytics Help Optimize Placements and Retain Good Customers

Capital One, a diversified financial services company with a well-known auto finance business, faced the common industry challenge that a portion of new auto loan customers will become delinquent. Historically, collections prioritized cash recovery even when aggressive tactics risked losing customers with other relationships at the bank, so Capital One engaged FICO to improve placements and overall collections strategy.

By deploying FICO® PlacementsPlus® and FICO® Debt Manager™, Capital One now routes accounts to the right external agencies or internal teams, measures comparative performance, and continuously refines decisions through analytics. The result is higher collection and recovery rates, better-managed back-end processes that are more accurate and timely, and an ongoing learning loop that improves placement effectiveness over time.

Capital One Auto Finance

Joseph Poi

Senior Director of Operations for Loss Mitigation