Case Study: Cabot Credit Management achieves greater efficiency and higher customer satisfaction with FICO Debt Manager

Cabot Credit Management Boost Efficiency and Customer Satisfaction with FICO® Debt Manager™ Solution

Cabot Credit Management, a UK-based debt purchaser and collections firm managing about £1 billion in assets and operating across England, Ireland, France and Spain, needed to consolidate operations after merging three companies. The merger left the business running on three different legacy debt-management systems, and leadership required a single, unified solution delivered on an aggressive six‑month timeline to avoid prolonged disruption.

Cabot implemented FICO Debt Manager in six months with FICO personnel embedded in the project, creating a flexible, configurable platform and robust integration layer that makes multiple systems behave as one. The standardized processes improved employee efficiency, increased call volumes and collections, reduced negative customer feedback, and freed time to generate new business.

Cabot Credit Management

James Edwards

Enterprise Architect