Case Study: The Bank of East Asia achieves 20–30% higher fraud detection in six months with FICO Falcon Fraud Manager

Bank of East Asia - Customer Case Study

The Bank of East Asia (BEA), Hong Kong’s largest independent local bank with a global footprint, faced a rising trend in credit card fraud across the Asia-Pacific region and sought stronger tools for detection, investigation and prevention in its Hong Kong credit card operations. With fraud losses climbing regionally and cross-border transactions increasing exposure, BEA needed a solution that could accurately identify fraud with minimal customer impact.

BEA implemented FICO Falcon Fraud Manager, which uses cardholder profiling, neural-network analytics, consortium modeling and transaction-based scoring with direct links to authorization systems to stop fraud at the point of sale. Within the first six months of operation, fraud detection improved by 20–30%, prompting BEA to expand the project to real-time detection and interception and further reduce fraud losses.

Bank of East Asia

Andy Tsang

Senior Fraud Control Manager