Case Study: Bank Mandiri reduces payment fraud and protects customers with FICO's Falcon Fraud Manager

Bank Mandiri and FICO partner to combat fraud in Indonesia's digital banking revolution

Bank Mandiri, Indonesia’s largest bank and the operator of the Livin’ by Mandiri digital banking app, faced growing payment-fraud risks as it scaled digital services—ranging from credit and debit card fraud to rising authorized push payment (APP) scams—that threatened customer security and the bank’s reputation during a period of rapid digital transformation.

To address this, Mandiri deployed FICO® Falcon® Fraud Manager alongside the FICO® Falcon® Intelligence Network, consolidating fraud controls across channels and automating real‑time declines and customer alerts. The solution enabled 100% account monitoring, a 216% increase in detected fraud, and a 76% year‑over‑year reduction in fraud losses, delivering immediate protection while providing data and models for ongoing optimization.

Bank Mandiri

Adityo Wicoksono

Senior Vice President Retail Product Delivery and Fraud Risk Group