Case Study: Banco Invex achieves reduced costs and higher collector productivity with FICO Debt Manager 9

Banco Invex reduces costs and increases collector productivity with advanced C&R system

Banco Invex faced a sudden need to expand its collections and recovery (C&R) capacity after acquiring new card portfolios and through ongoing growth, and needed a solution that could be deployed quickly, within budget, and without adding headcount.

Working with FICO Consulting, the bank implemented FICO Debt Manager 9 on‑premises in about 10 months using best-practice joint teams, phased rollout and training. The system delivered seamless scalability—absorbing significant new volume with no additional staff—while enabling deep account segmentation, multi‑channel outreach (SMS, email, calls), easy integration with dialers and alert systems, automated portfolio cycling (five cycles/month) and materially lower operating costs.

Banco Invex