Case Study: Banco Carrefour achieves 75% fraud alert response rates with FICO Omni-Channel Engagement Capability

Banco Carrefour boosts fraud response rates to 75% with FICO

Banco Carrefour, a Brazilian financial institution, faced the challenge of shifting from a reactive fraud response system to a more proactive and efficient model. Partnering with FICO, they implemented the FICO Omni-Channel Engagement Capability for Fraud to improve real-time customer engagement and fraud containment.

FICO's solution enabled Banco Carrefour to engage customers via WhatsApp, which dramatically increased fraud alert response rates from 12% to 75%. This implementation reduced manual alert handling by 90%, dropped error rates to zero, and led to a 22% reduction in the decline rate, directly generating incremental revenue growth while protecting millions of customers.

Banco Carrefour