Case Study: Banco Atlántida achieves 100% automated digital onboarding with FICO Platform

Banco Atlantida achieves 100% automated onboarding in 2.18 seconds with FICO

Banco Atlantida, a bank in El Salvador, faced the challenge of modernizing its legacy on-premises systems for customer onboarding. The bank sought to achieve a fully automated digital process for credit applications to improve speed and customer experience. To accomplish this, they partnered with vendor FICO and implemented the FICO® Platform on AWS.

By adopting the FICO solution, Banco Atlantida achieved 100% automated digital onboarding for credit cards. The FICO Platform orchestrated over 10 data sources in real time to make decisions in just 2.18 seconds. This resulted in a full customer journey of under 10 minutes, which helped boost digital adoption from 21% to 74% and earned an NPS score of 85, demonstrating significant success in both efficiency and customer satisfaction.

Banco Atlantida