Case Study: Southeast Asian Bank achieves 1M+ e-wallet users and slashes identity fraud with FICO Falcon Authentication Suite

An international bank uses AI-based biometrics to bring seamless and secure digital platforms to Southeast Asia

An international leader in digital banking in Southeast Asia sought to roll out a fully digital onboarding experience but faced rising identity fraud and strict regulatory requirements as customers shifted to mobile and real‑time, faceless transactions. The bank’s challenge was to authenticate digital identities at scale—preventing synthetic accounts and third‑party scams—while preserving a seamless customer experience.

The bank implemented the FICO® Falcon® Authentication Suite—using AI‑based facial recognition, liveness detection, document capture and real‑time corroboration—to secure enrollment and speed approvals. The result was faster, less intrusive onboarding (approvals moved from days to minutes), reduced identity fraud and application abandonment, and dramatically accelerated customer acquisition: the bank’s e‑wallet exceeded 1 million users in five months versus a 100,000 year‑end target (a 900% increase).