Case Study: Absa achieves lower delinquencies and 6M Rand in impairment savings with FICO

Absa cuts early-stage collections call times by 8% with FICO

Absa, a leading South African financial services provider, faced the challenge of managing a growing number of delinquencies driven by increased living costs and interest rates, all while operating with fewer collections resources. To address this, the bank turned to vendor FICO and its FICO® Platform capabilities for optimization, omnichannel engagement, and intelligent decisions.

By implementing FICO's solutions, including FICO® Decision Optimizer, Absa achieved significant operational and financial benefits. The results included an 8% decrease in call times for early-stage collections and a roll rate reduction that equated to 6 million Rand in impairment savings, putting the bank on track for a positive return on investment within twelve months.

Absa Bank