Case Study: Totality Services boosts reviews, revenue, and ESG goals with Feefo and Treefo

Totality Services boosts revenues 25% with Feefo

Totality Services, a London-based technical support company, needed to differentiate itself in a competitive market and meet its environmental, social, and governance (ESG) goals. They partnered with the feedback platform Feefo to collect verified client reviews but sought a suitable environmental initiative to demonstrate their corporate responsibility.

The solution was the implementation of Feefo's Treefo program. For every piece of client feedback collected through Feefo, a tree is planted on the company's behalf. This initiative provided a tangible way to meet ESG targets while also motivating more clients to leave reviews. As a result of using Feefo, Totality Services increased its revenues by 25%, achieved a 50% conversion rate, and earned a 4.9-star rating from nearly 4,000 reviews, all while committing to plant a minimum of 50 trees monthly.

Totality Services