Case Study: Totality Services achieves 25% revenue growth with Feefo

Totality Services boosts revenue 25% with Feefo

Totality Services, a London-based IT support provider, needed a smarter feedback solution to improve their SEO visibility, online reputation, and ability to showcase authentic customer reviews in a highly competitive market. Their previous platform, Trustpilot, lacked the necessary integration with their ticketing system, which was a fundamental requirement for their workflow. They turned to the vendor Feefo for its review management platform.

Feefo provided a seamless integration with Totality Services' existing tech stack, offering automation that freed up staff time and a process that automatically requested reviews from clients. By implementing Feefo's solution, the customer saw a 25% increase in revenue over a year, achieved a 50% website conversion rate, and collected over 4,000 verified reviews with an average rating of 4.9. These results significantly boosted their search engine rankings and lead generation.

Totality Services