Case Study: The Pinball Company boosts reviews and sales with Feefo

The Pinball Company boosts sales 25% with Feefo

The Pinball Company, a premier provider of pinball and arcade machines, faced a challenge in gathering verified customer reviews for their high-dollar items. They needed a way to ensure feedback came only from customers who had received their products, which often had lead times, to build trust and avoid premature review requests. They turned to the vendor Feefo and its tailored review platform.

Feefo’s solution integrated with the company's WooCommerce site and allowed manual control over when review requests were sent, ensuring they went out post-delivery. This led to a 40% increase in reviews received and a 25% rise in sales of high-dollar machines. The verified reviews boosted customer confidence and provided operational feedback, such as improving setup instructions. Feefo’s platform and support were credited as central to this growth.

The Pinball Company