Feefo
72 Case Studies
A Feefo Case Study
Synergy Car Leasing, a UK vehicle leasing broker, needed a more efficient way to collect independent customer reviews to build consumer confidence and save time. Their previous manual feedback process was too labour-intensive. They turned to Feefo to implement its verified reviews platform to automate feedback collection.
Feefo's solution streamlined the review process, integrating with Synergy's CRM and saving an average of 8.5 working days per year. Using Feefo, Synergy collected over 6000 verified reviews, achieved a world-class Net Promoter Score of 94, and saw web traffic increase by 100% and overall conversions rise by over 60% within a 12-month period.