Case Study: Outsource UK achieves 320%+ higher review response rates with Feefo and Treefo

Outsource UK boosts review response rates by 320% with Feefo

Outsource UK, a specialist recruitment agency, faced a fragmented and manual feedback collection process that limited business insights. They also sought to strengthen their ESG credentials in a competitive market. They partnered with feedback platform Feefo to address these challenges.

Feefo provided a unified feedback system and the agency also adopted Feefo's Treefo sustainability initiative, which plants a tree for each review. This solution led to a 320%+ increase in review response rates, embedded feedback into training and culture, and strengthened their ESG narrative by planting over 1,000 trees and sparking new client conversations.

Outsource UK