Case Study: Medical Monks boosts conversions and customer retention with Feefo

Medical Monks boosts conversion 40% with Feefo

Medical Monks, a provider of medical supplies, wanted to publicly share positive customer feedback to build trust and increase sales, while also gaining deeper insights into patient sentiment, particularly around issues like backorders. They sought a review platform to automate feedback collection and display it across key points in the customer journey.

Feefo provided an invite-based review platform that automated feedback collection from verified buyers. This allowed Medical Monks to showcase reviews on their website and in Google ads. Using Feefo's tools, they achieved a 40% boost in conversion rate, a $32 increase in average order value, 33% growth in customer retention, and 25% year-on-year growth, while also gaining the insights needed to improve communication around product availability.

Medical Monks