Case Study: Masumi Headwear builds consumer and B2B trust with Feefo

Masumi Headwear grows orders by almost 80% with Feefo

Masumi Headwear, a specialist headwear retailer, needed to build trust with both consumers and B2B clients. To provide social proof and gain valuable insights from customer feedback, they chose to implement the Feefo customer feedback platform.

Using Feefo, Masumi Headwear collected verified reviews, which they displayed on their website and promoted on social media. The solution enabled them to immediately increase customer orders by almost 80% after adding reviews to their US product pages and helped them secure prestigious partnerships with organizations like the NHS and Macmillan. Feefo also provided insights that allowed the company to make quick operational improvements.

Masumi Headwear