Case Study: LV= achieves greater trust and higher conversions with Feefo

LV= boosts quote conversions by 28% with Feefo

The customer, LV=, faced the challenge of building trust and transparency in the low-trust financial services industry. To make a bold leap into collecting and displaying unedited customer reviews, they engaged the vendor Feefo.

Feefo implemented its independent feedback solution, which included displaying verified reviews and Feefo badging on LV='s website. This solution led to measurable results, including a 28% increase in home insurance conversions and a rise in LV='s Google star rating from 3.9 to 4.7. The vendor Feefo helped LV= achieve a 1.51% increase in sales and a significant boost in brand perception.

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