Case Study: Heath Crawford achieves 94% retention with Feefo

Heath Crawford boosts retention to 94% with Feefo

Heath Crawford, a family-owned insurance broker, faced the challenge of proving their excellent customer service to prospective clients without any verifiable proof. They partnered with Feefo to use its review management platform to collect independently verified, genuine customer feedback to build confidence and win new business.

Using Feefo allowed Heath Crawford to gather and display verified reviews, providing physical evidence of their strong service. This solution led to measurable results including a 59% year-over-year increase in web traffic, a 13% YoY growth, a world-class Net Promoter Score of 86, and an impressive 94% customer retention rate.

Heath Crawford