Case Study: DHL eCommerce UK engages customers with sustainability using Feefo and Treefo

DHL eCommerce UK collects 80,000 reviews in 12 months with Feefo

DHL eCommerce UK, a logistics company providing parcel delivery services, sought to collect authentic customer feedback to better understand and improve every aspect of their service. They turned to the vendor Feefo to help them gather trustworthy reviews and encapsulate their customers' voices as part of their brand strategy.

Feefo provided a transparent and independent review platform that only asks verified customers for feedback, providing DHL with genuine insights. By implementing Feefo, DHL collected over 80,000 reviews in a 12-month period and used this data to implement changes and improve the customer experience. The company also adopted Feefo's Treefo initiative, allowing their customers to directly engage with sustainability. DHL credits Feefo's approach for making a difference and was awarded a Gold Trusted Service Award for their commitment to great service.

DHL eCommerce UK