Case Study: Croner-i strengthens customer feedback and service excellence with Feefo

Croner-i strengthens customer feedback with Feefo and wins the Platinum Trusted Service Award since 2021

Croner-i, a provider of professional advice, consultancy, and online information tools, embraced a customer feedback strategy from Feefo to validate its service quality and drive continuous improvement. They sought an independent verification of their customer commitment to build trust and used the feedback to deeply understand the entire customer journey.

The solution from Feefo, including its Feedback Request Manager, was integrated across Croner-i's operations, from staff onboarding to setting team review targets. This allowed them to collect and analyze feedback at multiple customer milestones. The results were significant, leading Croner-i to win the Platinum Trusted Service Award multiple years in a row. Feefo's platform also enabled tangible product improvements, such as updating search keywords on their database after feedback identified a common customer issue.

Croner-i