Case Study: British Assessment Bureau achieves stronger trust and higher conversions with Feefo

British Assessment Bureau boosts conversions with Feefo Platinum Badge and 4.5+ star service

The British Assessment Bureau, a provider of globally recognized certification services, needed a trusted way to showcase the genuine value of its audit services to prospects and manage client feedback authentically. They partnered with the feedback platform Feefo to collect verified reviews and highlight their service quality.

By implementing Feefo's verified-only review system, British Assessment Bureau efficiently gathered authentic client testimonials, saving resources by eliminating fake feedback. The results were significant; they won the Platinum Trusted Service Award for maintaining a rating over 4.5 stars for three years, which they used in marketing to achieve a definite uplift in conversions. Feefo also enabled them to improve their service and reward staff based on positive client feedback.

British Assessment Bureau