Case Study: Astutis achieves growth and team pride with Feefo Trusted Service Awards

Astutis drives 10% growth with Feefo Trusted Service Awards

Astutis, a health and safety training provider, faced the challenge of moving beyond anecdotal feedback to truly understand and improve its customer experience. Their core motivation for partnering with Feefo seven years ago was to establish a trusted, verified mechanism for gauging customer perception and opening a genuine dialogue, rather than simply chasing awards.

The solution involved a deep integration of Feefo's Trusted Service Awards into their daily operations, displaying the badge on all customer touchpoints and checking their Feefo account daily to act on all feedback. This systematic commitment to verified excellence resulted in significant growth for Astutis, including a 10% growth in 2025, with Feefo's independent validation playing a key role in building trust, converting prospects, and boosting team morale.

Astutis