Case Study: San Francisco International Airport improves customer experience with FeedbackNow FlexBox

San Francisco International Airport boosts CX with FeedbackNow FlexBox and high-volume guest input

San Francisco International Airport (SFO) sought to better understand the complex issues behind guest dissatisfaction at key locations like restrooms and security checkpoints. To elevate its customer experience, SFO partnered with vendor FeedbackNow to implement its FlexBox solution.

FeedbackNow's FlexBox provided SFO with customized options for dissatisfied guests, delivering robust, high-volume data. This rich feedback enabled the airport's customer experience teams to address not only specific service issues but also related problems with equipment, maintenance, and organization. The solution provided the airport with clear, actionable insights to improve its most impactful customer journey moments.

San Francisco International Airport