Case Study: The San Diego LGBT Community Center builds stronger community trust with FeedbackNow

How a Community Center Turned Real-Time Feedback into Stronger Community Trust

The San Diego LGBT Community Center needed a formal method to gather feedback from its community members, as it previously relied on anecdotal reports which lacked data. With limited staff on weekends, the center required an efficient and respectful way to monitor visitor experience. They turned to FeedbackNow for its user-friendly real-time feedback solution.

FeedbackNow implemented its system featuring simple smiley-button kiosks, allowing the center to sort feedback by location and time of day. The results provided real-time sentiment to inform staff engagement, helped counterbalance negative voices with data, and grew community trust. The vendor's collaborative approach and affirming service made the partnership one of the center's most positive vendor experiences.

The San Diego LGBT Community Center

Beth Davenport

Chief Operation Officer