Case Study: a large US retailer boosts checkout satisfaction with FeedbackNow

How a Retailer Boosted Checkout Satisfaction in Just 12 Weeks

A large US retailer faced challenges in gaining timely insights from customer feedback with its previous internal system. Lacking real-time data, the company was unable to quickly identify and resolve issues at the checkout, hindering its ability to improve customer satisfaction and drive growth. They turned to FeedbackNow for a more dynamic customer feedback solution.

FeedbackNow implemented over 200 of its feedback totems across the retailer's 115 stores. The solution provided real-time dashboards that empowered staff to respond quickly to customer sentiment. Within just 12 weeks, the retailer boosted its checkout satisfaction scores from 73% to 77%, a significant improvement. FeedbackNow now facilitates the collection of over one million customer insights annually, enabling faster corrective actions and a noticeable uplift in operational quality.