Case Study: UK HealthCare achieves a 15-point restroom satisfaction boost with FeedbackNow

How UK HealthCare Improved Restroom Satisfaction 15 Points

UK HealthCare faced a challenge in maintaining the cleanliness of its many public lobbies and restrooms, which served as critical first impressions for patients and families. Their previous method of manual paper checks was reactive and labor-intensive, requiring staff to constantly spot-check facilities. They partnered with FeedbackNow to gain a scalable, real-time view of restroom conditions.

FeedbackNow deployed over 50 devices across its hospitals, providing real-time visibility into visitor satisfaction. This data was streamed to a central command center, allowing the environmental services team to immediately adjust staffing, optimize schedules, and validate new roles. As a result, restroom satisfaction scores improved by over 15 points, rising from 66.6% to 82% in just 13 weeks. FeedbackNow’s data-driven approach helped justify staffing investments and continues to support the hospital's standard of excellence.

UK HealthCare

Emmaline Lofaro

Director of EVS