Case Study: Crothall Healthcare improves real-time operational efficiency at Premier Health with FeedbackNow

How Crothall Transformed Operations at Premier Health with Real-Time Feedback

Crothall Healthcare, managing environmental services for Premier Health, faced a significant challenge due to a lack of operational visibility. Without a consistent way to gather feedback or identify trends, their teams were operating reactively, a problem that intensified after the withdrawal of National Guard support during the COVID-19 pandemic. They turned to FeedbackNow to move beyond word-of-mouth reports and gain real-time insight into their service performance.

FeedbackNow provided Crothall with a real-time feedback system, starting with a small pilot of devices in high-priority areas. The solution scaled rapidly, generating approximately 50,000 real-time votes and providing the data needed to validate assumptions and identify service gaps. Using FeedbackNow’s insights, Crothall dynamically reallocated labor, adjusted staff schedules to meet peak demand, and transformed its operations from reactive to proactive, significantly improving both patient and staff experiences.

Crothall Healthcare