Case Study: Call me achieves 19% Facebook revenue growth and stronger customer relationships with Falcon.io

Call me Develops Customer Relationships With Falcon

Call me is a Danish mobile operator (about 100 employees and 300,000 customers, ~3% market share) that needed a cohesive social management platform to handle social marketing, customer service and heavy moderation across its Facebook communities totalling roughly 121,000 followers. The company required easy-to-use tools for moderation, cross-team collaboration, app building and analytics to better develop customer relationships and manage campaign content.

They adopted Falcon.io (recommended by agency Isobar) for its moderation overview, app‑builder and real‑time collaboration, using it to run campaigns like the Cannes-recognized Tal Ordentligt and to shift Facebook from a reactive service channel to a proactive content platform. Results included exceeded engagement and reach KPIs, a 19% increase in revenue from Facebook and a 32% larger shopping basket among socially engaged customers, with stronger measurement of ROI and ongoing focus on relationship building.

Call me

Lasse Storgaard

Marketing Manager