Case Study: BT achieves double-digit savings and scalable AI-powered sourcing with Fairmarkit

BT boosts supplier responses nearly 200% with Fairmarkit

BT, a major telecommunications company, faced challenges with fragmented procurement processes across its hundreds of business units. This led to inconsistent execution, limited spend visibility, and tool sprawl. To address this, BT selected Fairmarkit's autonomous sourcing platform to standardize workflows and gain better oversight for both strategic and tactical spend.

Fairmarkit implemented a single platform that empowered business units while providing central governance. The solution included AI and agentic workflows for demand intake, RFQs, and RFPs. The results included double-digit savings, a nearly 200% year-over-year increase in supplier responses, and a high NPS of ~50. Fairmarkit enabled over 700 users to speed up sourcing cycles and reduce reliance on central teams.

BT