Case Study: Zendesk speeds investigations and boosts compliance with FaceUp

Zendesk reduces investigation timeframes by 80% with FaceUp

Zendesk, a global SaaS company, faced the challenge of managing employee investigations and whistleblowing reports with fragmented tools and no centralized process, which limited trust and compliance across its international workforce. To strengthen its culture of integrity and meet global legal requirements, Zendesk sought a dedicated solution and implemented the FaceUp whistleblowing and anonymous feedback platform.

By implementing FaceUp, Zendesk gained a centralized, compliant platform that streamlined case management and significantly reduced investigation timeframes. The solution provided measurable results, including an 80% increase in efficiency for resolving sensitive cases and a 90% improvement in safety from false internal claims. FaceUp also helped Zendesk build greater employee confidence in anonymous reporting and foster a stronger speak-up culture.

Zendesk