Case Study: Medallia achieves faster, more secure app delivery with F5 NGINX Plus

Medallia speeds support responses to 10 minutes with F5 Network

Medallia, a company providing customer and employee experience solutions, faced the challenge of securing its intellectual property and managing traffic for its Tier 1 applications in a hybrid architecture. Their previous open source solution was insufficient for their new high availability strategy, requiring a more scalable and secure web server and reverse proxy. They turned to vendor F5 and its product, NGINX Plus, to address this.

F5's solution, NGINX Plus, provided built-in security features like allow lists and SSL offloading to protect Medallia's back-end servers. It also delivered load balancing to improve application performance and availability. The implementation was straightforward, and the Medallia team highly praised F5's responsive technical support. As a result, they achieved a more secure and easily managed application delivery infrastructure.

Medallia