Case Study: Tesco embeds key leadership behaviours with Expert Training Systems 360 feedback

Using 360 feedback to embed new leadership skills

Tesco, the British retail giant, worked with Expert Training Systems to address the challenge of embedding new leadership skills to support a new vision, strategy, and business priorities. As Tesco evolved its leadership approach, it needed a development tool that aligned with its culture and helped managers better understand their strengths and development needs.

Expert Training Systems created a tailored 360 degree feedback programme for Tesco, using Tesco’s own language and a simple, intuitive report design that fit its “simple, honest and human” culture. The result was a quick, accessible 360 process that supports leadership development, career conversations, and performance reviews by highlighting strengths, development areas, and perception gaps, helping leaders create stronger personal development plans and supporting behaviour change across the business.

Tesco

Jon Sale

Group Head of Talent