Case Study: Nationwide creates a flexible feedback platform with Expert Training Systems

Nationwide streamlines 360 feedback with Expert Training Systems for 1,000 leaders

Expert Training Systems (ETS) partnered with Nationwide, the world's largest building society, to address their challenge of needing a more flexible and accessible multi-purpose feedback platform. The existing system required a substantial revamp to support different populations and business needs, including the embedding of a new competency framework, and to move towards a self-service model for employee development.

ETS reinvented the feedback platform by delivering a new system in two phases, which included a questionnaire builder for future self-service and a collaborative survey design process. The solution halved the questionnaire completion time and provided intuitive, actionable reports. As a result, individuals use their 360 feedback to underpin personal development plans, while Nationwide uses aggregate data for business planning, with plans to link it with other psychometric data to identify patterns. ETS's upgrade provided a definitive improvement over the previous cumbersome process.

Nationwide