Case Study: Maria Mallaband Care Group improves employee engagement and reduces turnover with Expert Training Systems

Maria Mallaband Care Group cuts employee turnover to 36% with Expert Training Systems

Expert Training Systems (ETS) worked with Maria Mallaband Care Group (MMCG), which was facing significant legacy cultural issues. The customer was experiencing high employee turnover and absence rates, and needed a robust employee survey to understand the root causes and rebuild trust after previous surveys had seen no action taken.

ETS implemented a bespoke employee survey after consulting with the MMCG board. Post-survey, ETS provided key recommendations which were translated into new communication channels, leadership training, and improved benefits. The results saw employee engagement scores increase significantly, alongside a measurable business impact where employee turnover fell from 49% to 36% and absence rates dropped from 7% to 4%.

Maria Mallaband Care Group (mmcg)