Case Study: Kensington Mortgages improves employee experience with Expert Training Systems

Kensington Mortgages boosts employee experience with Expert Training Systems and 80%+ survey response rates

Kensington Mortgages, a UK specialist mortgage lender, faced the challenge of gauging employee experience following significant leadership and organizational changes. They partnered with Expert Training Systems (ETS) to implement an all-employee engagement survey to understand employees' current feelings and identify key areas for improvement.

Expert Training Systems provided comprehensive support, including questionnaire design and reporting, using their EX3 model to measure engagement, enablement, and empowerment. The solution resulted in high response rates and gave Kensington a clear diagnostic reading. This enabled teams to focus locally on key challenges, leading to significant improvements in how supported employees feel, customer focus, and confidence in action being taken.

Kensington Mortgages