Case Study: Gatehouse Bank develops stronger managers and leaders with Expert Training Systems

Gatehouse Bank boosts manager readiness to 70%-80% with Expert Training Systems

Gatehouse Bank faced the challenge of developing its largely inexperienced line manager population to drive business growth, attract top talent, and support a culture of feedback. To address this, they partnered with Expert Training Systems (ETS) to create a fresh and progressive approach to leadership development.

Expert Training Systems implemented a tailored 'MBA style' programme using their 'Make it Stick' methodology, which included 360 feedback exercises and Action Learning Groups. The results showed a demonstrable behavioural change with competency increases of up to 13%, and the proportion of managers with the desired skills jumped from 30-50% to 70-80%. The programme contributed to 30 colleagues securing promotion and was integral to the bank achieving a 30% year-on-year increase in total balance sheet assets.

Gatehouse Bank