Case Study: Boots achieves stronger leadership perception and employee engagement with Expert Training Systems

Boots boosts leadership perceptions by 3% with Expert Training Systems

The customer, Provide Community, a health and social care organisation, faced the challenge of navigating a cultural transition to a hybrid commercial business while aiming to improve employee engagement and leadership effectiveness. They partnered with Expert Training Systems (ETS) to conduct a broad health audit of the organisation through an employee survey.

Expert Training Systems implemented a solution beginning with a tailored employee survey to diagnose sentiment, followed by a bespoke leadership development programme for the top 30 leaders. The results included consistently high employee engagement, a significant 3% point increase in perceptions of senior leadership, and double-digit growth in specific leadership metrics. The programme also contributed to strong business growth, with income exceeding targets by 7%.

Boots