Case Study: Zerodha achieves remote support continuity in 3 hours with Exotel

Zerodha sets up remote support in 3 hours with Exotel

Zerodha, India's largest stockbroking platform, faced the urgent challenge of transitioning its customer support to a remote model at the onset of the pandemic without disrupting service. Their traditional on-premise system could not handle the sudden shift or scale to meet growing call volumes, all while needing to maintain strict regulatory compliance. They partnered with the vendor Exotel to implement its cloud contact center solution.

Exotel's solution enabled a rapid deployment, with Zerodha fully transitioning to remote operations in just three hours. The platform provided unlimited concurrent call handling, integrated CRM functionality, and robust monitoring for compliance. The results included seamlessly managing doubled call volumes, ensuring business continuity, and optimizing agent workflows. Exotel's scalable cloud platform was crucial to supporting Zerodha's uninterrupted service during a critical period of growth.

Zerodha